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SITA’s KATE to Streamline Check-in

SITA Lab has unveiled KATE, a robotic check-in kiosk that will autonomously move to busy or congested areas in the airport with the aim of relegating check-in queues.

Using various data sources, including flight and passenger flow information, KATE can identify where additional check-in kiosks are required to reduce passenger queue times, whilst utilising existing SITA data systems such as Day of Operations Business Intelligence and FlightInfo API.

Multiple robotic kiosks can be automatically or manually deployed simultaneously and in formation to assist passengers and provide airports and airlines with greater flexibility in managing peaks in passenger flow.

They communicate through a Cloud service to ensure that the correct number of kiosks are at the right position when needed.