The certification acknowledges DXB’s ongoing prioritisation of a safe and inclusive airport experience for passengers with both physical and hidden disabilities. This aligns with the 2019 ACI World General Assembly Resolution and United Nations’ Convention on the Rights of Persons, which stipulates that all persons with all types of disabilities must enjoy all human rights and fundamental freedoms.  

 Through the launch of a phased, two-year plan that addresses and elevates the travel experience for People of Determination (POD), DXB has successfully proven its ability to provide an accessible and inclusive airport experience for passengers, airport workers, visitors and the elderly. This includes launching a travel planner for pre-travel preparation, designing an Autism Friendly Route, and implementing a large-scale training programme.

 Under the banner of ‘We all meet the world differently’, DXB’s innovative POD initiative contributes to Dubai’s vision of becoming the world’s leading disability-friendly city and drives regional and international awareness of travellers with physical and hidden disabilities.

 Designed to help airports measure, evaluate, and improve their accessibility culture, the ACI accreditation is the only international programme dedicated to travel accessibility and passengers with disabilities. The programme provides a platform through which airports can demonstrate to travellers, regulators, and the wider aviation landscape that they are implementing international best practices and recommendations and serves as a foundation from which airports can continue to improve their approach to accessible airport experiences.