Total revenue increased 21 percent to AED18.4 billion (USD 5.0 billion) in the first nine months of 2024, up from AED15.1 billion (USD 4.1 billion) in the same period in 2023. This growth was driven by a strong summer season as a consequence of the successful execution of our network expansion strategy, alongside significant growth in the cargo business, particularly in the third quarter of the year.
Passenger revenue increased by 21 percent, reaching AED15.2 billion (USD 4.1 billion), driven by strategic network expansion and increased flight frequencies that further enhanced connectivity. Etihad carried almost 14 million passengers over the first nine months of the year, a 35 percent increase year-on-year, with Available Seat Kilometres (ASK) reaching 68.2 billion, up 31 percent year-on-year. The average passenger load factor stood at 87 percent for the nine months ended 30 September 2024, up from 86 percent in the same period in 2023.
Cargo revenue rose to AED3.0 billion (USD 808 million), up 21 percent compared to the same period in 2023, driven by increased capacity, higher volumes and improved yields.
Operational efficiencies continued to improve, with unit costs decreasing year-on-year despite increased operating costs associated with growth and investments to enhance products and customer experience. Cost per Available Seat Kilometre (CASK) ex-fuel reduced by eight percent compared to the same period in 2023, highlighting Etihad's ongoing commitment to efficiency and quality.
The overall passenger experience continued to improve, with customer satisfaction showing a sustained positive trend. Highlights included the introduction of Etihad’s fifth Airbus A380 and enhanced services supported by the new Terminal A at Zayed International Airport, along with expanded flight options in more convenient time slots, underscoring Etihad’s commitment to delivering a seamless and elevated travel experience for all guests.