As further testament to the commitment of Airport International Group to gathering passenger feedback through the benchmarking ASQ programme despite 2019’s significant challenges, QAIA was recently recognised by ‘The Voice of the Customer’ - an ACI World initiative acknowledging airports that continued to prioritize listening and engaging with their passengers during the COVID-19 crisis.

 QAIA shares this new form of recognition with only two other airports in the Middle East and 139 worldwide. To qualify for the ‘The Voice of the Customer’ - which is separate from the world-renowned ASQ Awards - Airport International Group succeeded in collecting the programme’s required data to help better understand passenger expectations during the pandemic.