FLINDT, GENERAL MANAGER, SHERATON BAHRAIN HOTEL, REVEALS, MORE SURPRISES ARE COMING UP SOON.
TRAVEL TRADE MENA: Sheraton Bahrain Hotel has recently boosted its offering with the refurbished An Nada Lounge, a new live cooking station and a club lounge.Tell us a bit more about these upgrades.
THOMAS FLINDT: Food and beverage revenue accounts for 40 percent of our hotel profits so it is indeed one of the biggest priorities for our team.
The refurbishment of An Nada was to give a fresher look and to change the live entertainment. We have now a five-member all-ladies Cuban band.
The new club lounge, now located on the 10th floor, offers more comfort and bigger space for our guests. It is a two-floor lounge that features a separate area to relax and enjoy complimentary breakfast, afternoon hors d’oeuvres; a separate business centre and a private meeting room on the upper floor.
The newly installed live cooking station at the all-day dining restaurant creates a live-cooking experience which was not available before.
TRAVEL TRADE MENA: With today’s travellers longing to be cherished and enjoy personalised services, how does Sheraton Bahrain Hotel cater to these guests’ wishes?
THOMAS FLINDT: The globally used Starwood Preferred Guest (SPG) preferences [enables] us to connect with our guests even before they arrive to the property.
SPG preferences tell us more about our guests’ preferences, likes and dislikes and even their special requests. We also keep guest history to ensure their needs are well taken care of.
TRAVEL TRADE MENA: What achievements are you the most proud of over the past months? What are the hotel’s highlights?
THOMAS FLINDT: [Some of these include] the Bahrain’s Leading Business Hotel 2015 title at the World Travel Awards, held in Dubai in May, and an internal Starwood recognition for our high level of guest satisfaction.
A main highlight of the hotel would be its reputation as one of the leading hotels in Bahrain and in the Middle East. We have a history of more than 33 years and we always pride ourselves on giving the best service to our guests and showing the true meaning of Bahrain’s hospitality.
TRAVEL TRADE MENA: What are the priorities for the remainder of the year?
THOMAS FLINDT: Our main priorities remain unchanged, it is to continue to satisfy and fulfil our guests’ needs so they can experience more and make the most of their stay.
There are some new plans which are too early to reveal in detail but some of these include additional equipment in our fitness centre and we also have plans for small touch-up in our rooms.
