In response to these findings, PwC Middle East developed a strategic framework detailed in their latest report, Stay Play Shop: Shaping Integrated Destinations for Connected Visitor Experiences. The report presents a clear approach for destination development companies, tourism authorities, destination managers and operators across the Gulf Cooperation Council to accelerate the evolution of destination strategies. It advocates a shift away from static, asset-led development towards dynamic, visitor-centric ecosystems that drive longer stays, deeper engagement and increased economic impact.
Nicolas Mayer, destinations consulting lead partner, PwC Middle East, said, “This thought leadership aims to reframe how we think about destination value by integrating visitor behaviour with the realities of destination planning and placemaking. Stay Play Shop is more than a slogan. It is a robust framework backed by visitor insights and evolving needs offering development companies a strategic framework to drive visitation spending and loyalty.”
Building on this idea of redefining destination value, Philippe Najjar, destinations consulting partner, PwC Middle East, added, “By embracing the Stay Play Shop model leaders can shape not just where people go but how deeply they connect and experience places. This goes beyond destination development to crafting generational legacies that fuel cultural pride visitor loyalty and sustained economic return.”
Emphasising a crucial prerequisite for success, Sonia Huerta, vice president advisory, Mabrian Technologies, highlighted, “Public-private partnerships among destination management office, hoteliers, destination management companies, retailers and operators will be a key enabler of the Stay Play Shop model. Equally important is the ability to gauge sentiment and satisfaction across this journey to measure success. This region stands to gain exponentially from enhancements in these metrics making the value delivered even more impactfull.”
The report provides a practical framework for development companies, tourism entities, destination managers, operators and other stakeholders to shape connected, experience-led destinations.
By moving beyond traditional planning approaches (i.e. anchor assets, zoning and standalone amenities) and promoting the integration of accommodation, events, retail and entertainment into a cohesive visitor journey. Ultimately, this framework aims to support the development of destinations where visitors enjoy a fluid and enriching experience throughout their entire journey.
