With a focus on optimising direct bookings and enhancing guest engagement, the group is making significant investments in the latest digital solutions, including an advanced booking engine, a new brand website, introducing Customer Relationship Management (CRM) system, enhanced digital marketing tools, and the launch of a dedicated mobile app for its loyalty programme.

As part of its broader strategic focus, Swiss-Belhotel International’s technological transformation aligns with its robust expansion plans, including a series of upcoming acquisitions. These initiatives will strengthen SBI’s position as a future-ready hospitality brand, enhancing both revenue and operational efficiency while delivering an improved guest experience worldwide.

A key element of SBI’s digital evolution is the introduction of a next-generation booking engine, designed to enhance user experience, boost conversion rates, and optimise revenue from direct bookings. The new system integrates advanced promotional tools, personalised booking boosters, and cross-selling capabilities across SBI properties. Additionally, it will drive incremental F&B revenue by offering seamless dining and room service integration.

The upcoming brand website will provide a streamlined, content-rich interface with improved navigation and real-time engagement tools, ensuring guests have a superior booking experience. Complementing this is the introduction of an advanced CRM system, which will enable targeted guest communication, upselling opportunities, and personalised interactions via WhatsApp. The system will also support automated post-stay surveys, improving online reputation and guest satisfaction.

The SBI Loyalty Programme mobile app will further enhance guest interaction, offering direct booking capabilities, exclusive partner promotions, online check-in, and in-app communication. This digital innovation will not only increase guest retention but also provide a convenient and personalised travel experience.