The awards highlight the region’s commitment to delivering world-class airport experiences amid rapid passenger growth.

The ASQ Awards, announced in partnership with the leading travel technology company, Amadeus, stands out as the preeminent airport customer experience measurement and benchmarking programme globally. The ASQ Awards are based on the aviation industry’s most comprehensive and trusted global measurement program for airport experience. This unique program gathers real-time feedback from travellers through live surveys at airports worldwide. Its rigorous methodology ensures accurate representation of a diverse range of passenger experiences, making it the only survey that enables fair airport comparisons.

This year, 10 airports from Indonesia won awards across categories, while eight airports China and seven from India were recognised for service excellence. Other awards were assigned to airports in South Korea, Singapore, Malaysia and Philippines. In the Middle East, six airports were recognised, including two from Oman and one from Saudi Arabia, Jordan, Bahrain, and Abu Dhabi.

These awards reflect the dedication of airports to enhance customer experience through smart technology, service innovation, and passenger-centric design.

Stefano Baronci, director general, ACI Asia-Pacific & Middle East, said, “As air traffic in Asia-Pacific and Middle East combined is expected to triple from 3.9 billion to almost 11 billion passengers over the next two decades, ensuring a seamless and enjoyable journey is paramount. The fact that 36 percent of the total awards have been assigned to airports on our Region is testament that airports in Asia-Pacific and Middle East are turning challenges into opportunities by embracing digital transformation, investing in infrastructure, and prioritising service excellence. Congratulations to all the winning airports.”