Wizz Air, which aims to carry around 80 million passengers in 2026, is now the first European carrier to offer HTS’ novel rebooking service – Disruption Assistance.
This product offers real-time rebooking options when disruptions occur and does not yet fall into the scope of EC261 regulation*, helping travellers get to their final destination, saving time and money.
Wizz Air is expanding its ancillary portfolio while offering travellers greater control and satisfaction during day-of-travel disruptions that are currently not available to any other European airline. This new offering comes just in time for the busy summer travel season when disruptions typically spike – European air traffic in summer 2026 is set to break records, with a projected 5.8 percent increase in demand, driving a three percent year-on-year flight increase.
Available now, WIZZ customers can add Disruption Assistance during the booking flow. When the day of the trip comes, HTS monitors and proactively notifies customers who have purchased Disruption Assistance of any qualifying flight disruptions – including delays of two and more hours or cancellations on the day of travel – and provides customers with an easy-to-use rebooking service. Customers can rebook to their final destination on any airline for free, up to a cap.
If they are not satisfied with their rebooking options, customers can get a 100 percent refund of their booking and still take their original flight. The service satisfaction refund includes purchased WIZZ services (like luggage, seats, WIZZ Priority and similar ancillary products). At the same time, Wizz Air remains fully responsible for supporting its passengers in line with applicable regulations, and Disruption Assistance enhances – not replaces – the care and assistance Wizz Air already provides and does not interfere with a customer's EC261 rights.
* EC261 (or Regulation (EC) No 261/2004) is a European Union law that protects air passengers by establishing mandatory compensation and care standards for flight disruptions.
